Hi [sQad]Pete26196!
Do you own a legit copy of the game? Either AoEHD from Steam or the original Disk?
Can you take a screenshot of the path your game is installed in? Alternatively, provide us with the Game diagnostics result below.

Yes I own a legit copy of AoEHD, it is currently installed in C:\Program Files (x86)\Steam\steamapps\common\Age2HD

[You must login to view link]

Thank you for the screenshot.

If you open the [You must login to view link], can you locate and launch the age2_x1.exe?

My predictions are:

A:
The copy Voobly is locating is not a legitimate one. Do you have the 'original game' installed on your PC as well? (Perhaps Voobly is locating it instead of your HD version)

B:
Patch 1.0c is missing.

I have the CD's still of the original version but my laptop doesn't have a CD drive so when I got it I had to switch to using the HD version + compatibility patch, as such I don't have the original game installed.

Patch 1.0C is probably missing(?) I'd normally let voobly update the game / install relevant patches so that I could play, but as it is now its crashing before I get the chance + fully unistalling and reinstalling both voobly and HD means that I probably need to reapply the patches.

Trying to apply the 1.0C patch gives me the error message:

"The retail version of Age of Empires is not installed on this system"

Follow the steps thoroughly:
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Most importantly,
#9. Wait for the dependencies and updates to be installed before installing the Compatibility patch.



PS. We might have to go TeamViewer on this one.
If the above doesn't do, feel free to send me an inbox with your skype username.

I sent you a private message